USING SERVICE BLUEPRINTING METHOD TO CREATE SERVICE INNOVATION

Outsourcing Failures That Hamper Service Innovation - a Case Study Using the Service Blueprinting Method

The key objective of this paper is to identify and analyse critical failure points that may prevent potential innovations introduced by an outsourcing service provider. The paper applies the service blueprinting method as a tool for systematic description and analysis of an industrial outsourcing process. The main benefit of the service blueprinting technique is that it makes the service provis...

A blueprinting approach to service innovation in private educational institutions

This study proposes an efficient service delivery system using a blueprinting approach to service innovation in private educational institutions. This case study presents a flow chart based on administration blueprinting of a private preparatory school for college entrance examination, located in South Korea, to streamline process criteria based on administrative procedures for students and the...

Using Blueprinting Method For Developing Product-Service Systems

Using Service Walkthroughs to Co-Create Whole Service Experiences A Prototyping Technique for Service Design

A process for prototyping whole services rather than individual parts in isolation is needed. Prototyping services is different from prototyping physical products, yet many designers still use traditional approaches to prototype services, focussing on specific parts rather than whole services. This is especially surprising considering the descriptions of service design as a holistic approach in...

Using Polvika's model to create a service-learning partnership.

Collaboration can maximize limited resources of universities, school systems, and public health departments by offering learning from experience. Polvika's theoretical model and principles from Community-Campus Partnerships for Health guided development of a service-learning partnership among a university, a county health department, and an alternative school in a large public school district. ...